Contact Step2 Customer Service
Step2 Phone Numbers and Emails
Toll-Free Number:
-
(800) 347-8372
Customer Service:
-
(866) 429-5200
Media:
-
(330) 656-0440Press Inquiries
Step2 Emails:
Fundraising/ Donations
Media
Press Inquiries
step2-company@step2.net
Contact Information
Step2 Website:
Step2 Help Center:
Corporate Office Address:
Step2
10010 Aurora-Hudson Road
Streetsboro,
Ohio
44241
United States
Other Info (opening hours):
Hours:
Monday – Friday: 8 am - 5 pm ET
How Good is Step2's Customer Service?
Summary of Step2 Customer Service Calls
110
TOTAL
CALLS
CALLS
00:19
AVG CALL
DURATION
DURATION
18%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Step2?
Request for Information Question:
- “About order to cancel”
- “Need to know how to activate my card”
- “Need help installing replacement part”
Cards Question:
- “Internarional card”
- “Card pin”
- “Someone stol my son card to pay for a hotel”
Return/ Replace Question:
- “Replacement piece”
- “Replacement parts”
- “Replacement car horn battery”
Account Question:
- “Not receiving a password”
- “Account locked”
- “Balance”
Activation/ Cancellation Question:
- “Activate card”
- “Canceling subscription”
Shipping and Delivery Question:
- “Missing order”
- “Didn't receive umbrella with my picnic table in box”
- “Tracking”
Product/ Service Question:
- “Product help”
- “Withdrawal”
Payments and Charges Question:
- “Direct deposit”
- “Pending transaction that should've gave cleared a long time ago”
Refund Question:
- “Refund”
Employment Question:
- “I need job”
Staff Question:
- “Customer service”
Website/ Application Question:
- “Application status”
Other Question:
- “Parts”
- “I want to talk to my supervisor”
- “Do they have a store in ohio”
Compare Step2 To
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Step2