Step2 Phone Numbers and Emails

Toll-Free Number:

  • (800) 347-8372
Send Message

Customer Service:

  • (866) 429-5200

Media:

  • (330) 656-0440
    Press Inquiries

Step2 Emails:

Fundraising/ Donations
Media
Press Inquiries
step2-company@step2.net
Is this your business?
PissedConsumer Club

Contact Information

Step2 Website:

Step2 Help Center:

Corporate Office Address:

Step2
10010 Aurora-Hudson Road
Streetsboro, Ohio 44241
United States

Other Info (opening hours):

Hours:

Monday – Friday: 8 am - 5 pm ET

More contact details

Step2 Rating Based on 5 Reviews

Rating details

2.3
more details
Product or Service Quality
Customer service
Delivery Service
Discounts and Special Offers

Rating stats

Rating trend

How Good is Step2's Customer Service?

Teran Qmu
Teran Qmu
Feels Disappointed | Aug 14, 2023

Bonjour le numéro ne marche pas pour les joindre

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Otila Lfr
Otila Lfr
Feels Satisfied | Nov 10, 2022

This is the second time I have called step2. Both times the representative has been absolutely wonderful. I wish I had the money to buy almost every item from step2. Your products are so well made and your company is just wonderful. I have 4 grandchildren right now and hopefully a few more in years to come. I know I will continue to buy products from your company.

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Summary of Step2 Customer Service Calls

110 TOTAL
CALLS
00:19 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Step2?

Request for Information Question:

  • “About order to cancel”
  • “Need to know how to activate my card”
  • “Need help installing replacement part”

Cards Question:

  • “Internarional card”
  • “Card pin”
  • “Someone stol my son card to pay for a hotel”

Return/ Replace Question:

  • “Replacement piece”
  • “Replacement parts”
  • “Replacement car horn battery”

Account Question:

  • “Not receiving a password”
  • “Account locked”
  • “Balance”

Activation/ Cancellation Question:

  • “Activate card”
  • “Canceling subscription”

Shipping and Delivery Question:

  • “Missing order”
  • “Didn't receive umbrella with my picnic table in box”
  • “Tracking”

Product/ Service Question:

  • “Product help”
  • “Withdrawal”

Payments and Charges Question:

  • “Direct deposit”
  • “Pending transaction that should've gave cleared a long time ago”

Refund Question:

  • “Refund”

Employment Question:

  • “I need job”

Staff Question:

  • “Customer service”

Website/ Application Question:

  • “Application status”

Other Question:

  • “Parts”
  • “I want to talk to my supervisor”
  • “Do they have a store in ohio”

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